They were on time and had my AC unit up in no time. Did not try to up sell me on anything. Just a good honest company. Recommend them highly.
WOW, another great customer service experience with Decatur Heat & Air. We have used them for several years so when we moved into a new house......we knew who to call!!! Decatur Hear & Air has great techs that are knowledgeable, polite, and get the job done quickly leaving no mess behind! This visit we had the Reme-Halo RGF Air Purification System installed by the knowledgeable Tech Audie. He explained how the system works, what to expect, and how to get the most out of the system. Thank you Decatur Heat & Air for your great customer service and products.
We had an unusual situation with a house we just purchased that needed new duct work. Shaun worked with us to come up with a very satisfactory and creative solution for our situation! The crew that came in over several days were super friendly, polite and respectful. They were responsive and accommodating too. I kept having different A/C and venting needs come up while working with them and Shaun was sure to accommodate each and every item. This company is really fantastic and I would recommend them without hesitation to anyone who needed an A/C company. I really hope I don't have more A/C needs for a little while with my older equipment, but whenever I do - I will call them without hesitation!
Justin was here promptly, came in the garage because I had the door open and was in the garage. He was very efficient & professional. I was very pleased with the service.
Great service, Shaun and he team do an excellent job! We have several properties and we can always count on Decatur Heat and Air to treat us and our clients right! Very happy to do business with them.
Luke was amazing. He was extremely polite. Couldn't ask for better.
Prompt service; courteous, polite & knowledgeable technician Dylan Horner. Highly recommend!
This afternoon 2 gentlemen from your company, Michael & Dylan, came to my rent house to repair my AC. The inside temp of my house was 97 degrees and the house was 105. They worked for several hours outside and under the house - encountering several snake skins along the way. Throughout the horrible working conditions, they maintained their manners and their professionalism. To say that I was impressed, is beyond words. When they left, it was well after 5 and I even offered them a few beers to which they politely declined. Great guys!
What can I say about this company? Everything about this company is wonderful! They make you feel like you are important and not just business, Dylan and Brandi are on top of the game!
Michael came out right away! He was very thorough, knowledgeable and professional. He had us up and running in no time! So glad I found Decatur Heat & Air.
Very courteous and right on time. It’s always stressful when the AC or furnace stops working. I always felt like my job was important to them and getting it done in a timely matter was their goal. Very happy with the job and the technicians were outstanding. Took care of me beyond my expectations.
Friendly, worked hard to resolve all issues, and cleaned up after job was complete! Thanks Cade, Michael, and Luke for a job well done!
Fantastic service and professionalism from the office to the field . They did a great job installing my new system. Highly recommend.
Decatur Heat & Air was out to our house within 5 minutes of calling. It took almost no time for them to fix our AC. It was greatly appreciated and the AC man was super nice and gave us a price before doing anything which was great! I will be calling if our unit goes down again!
Great service at a great price! Tech was very respectful.
Called Decatur H & A yesterday. Curtis came out, checked our old unit thoroughly. He gave us a number of detailed options. We chose to replace old units. Talk about first class....Curtis & Michael came out before 9 am the next day in low 30 degree temperatures and worked until old unit was removed and new unit was in place. They were extremely cautious of carpets; used drop cloths and vacuumed upon completion. Can’t say enough about their quality service!
As always great service. We just had our spring check up and our service man found a bad part and repaired it immediately! Great job Dylan H. Look forward to more great service!
Great co. Great employees, been using them for years at buss. And rent property.
Great people who do great work for a great price!
Cade, Micheal and Luke did an amazing job replacing my air system today! They were friendly and very professional despite the not so pleasant weather. I am eternally grateful for Shaun and his team and the amazing work they did!
We just had our two air conditioning units replaced by Decatur Heat and Air. The technicians arrived on time and were extremely courteous and respectful of our property. They worked diligently and carefully throughout the installation process. They did a great job of cleaning up before they left. My husband and I will definitely recommend Decatur Heat and Air to our friends and neighbors.
Easy, friendly, and reliable service!
HVAC Tech Curtis J. arrived right on scheduled bright eyed bushy tail ready to help me out. In no time did he figured out what was wrong with my HVAC unit and also provided additional equipment at an affordable price to prevent future break downs on my unit. Affordable service, great troubleshooting and in no time he was done and out the door and my A/C unit was back in service. Another reason for me to stick with Decatur Heat & Air. Thanks all for the great customer service. Keep up the good work and may all of you have a great day.
Curtis and James came out and gave our mini split system a good deep cleaning after 4+ years of having it. They used a new cleaning system that was HALF THE COST of other AC companies who do not have this cleaning system. I’m very grateful for Decatur Heat & Air and will continue to use them in the future.
They were amazing!! Replaced our whole system and worked with our work schedule. Great techs and office staff. Highly recommend them to everyone!
Bought our home 2 years ago and the A/C never really cooled well. Had 2 servicemen come out at different time from another company in the past, one saying it was fine the other saying it only needed cleaning. Called Decatur Heat & Air this time when it wouldnt even come on. Dylan was very professional, explained his findings and gave me a quote before each repair. It needed a new cable from thermostat to outside unit as the other was chewed in multiple spots, needed a new contact as old one was burnt and pitted. It was low on coolant and he checked for leaks finding multiple leaks in the coil. Upon my request, he filled the coolant so it would cool until we can get the coil replaced. It actually produces cold air for the first time in the 2 years! I couldn't be more pleased and will never call another company now that I found one whose technitions actually want to fully check things out rather than just cost us $250 to clean it. Thank you Dylan.
Shaun and his crew at Decatur Heat & Air have always exceeded my expectations. They replaced one of my units last summer, updated all of my thermostats, and do all of our routine maintenance.
Also as a local real estate agent, I am always confident referring my clients to Decatur Heat & Air.
The guys did great work for us here at the dairy!! We're very happy with our heat pumps! Thanks!!
The guys Michael and I think they said Cade were friendly, professional, and neat.Very Efficient.
Gave me options to help my AC, along with pricing. Nice, courteous, friendly.
Had an appointment for this past Monday. Mike showed up on time and did a thorough check of the system. He took his time and patiently answered all my questions. I signed up for the Silver Customer Assurance Program, which offered a great value for future maintenance. Overall, very impressed.
We just used this company for the first time, the gentleman that came out was friendly and very knowledgeable! We will be using this company again!!