“Outstanding experience. I called before 8 AM and was greeted by a very pleasant voice. They scheduled a service call right away that morning. I received a message telling me that the technician was on his way. It included the tech’s photo so I knew who would be coming over. Great peace of mind! He was punctual, experienced, and professional. I am so very satisfied with the level of service I received from Decatur heat and air. I have found THE heating and A/C company for me. Totally satisfied and I will be referring my friends and family to them in the future. Thank you Decatur heat and air. I appreciate you so much!”
“The team at Decatur Heat and Air are top notch. After having issues with my heater, I reached out to Decatur Heat & Air and had an appointment scheduled three hours later. Dylan arrived on-time and was friendly and professional and fixed the issue quickly. It is hard to find honest service companies, but I would highly recommend these folks. It was also a nice touch that they send a text with the technician’s picture before they show up.”
“We have always been satisfied with the service that Decatur heat and air has provided for us.”
“The guys did a great job of installing our new air handler. Very courteous and professional, and it works great!”
“Never an issue with this company. And if I ever had any, well they jump on it and make it right. I cannot complain at all. Friendly and easy to work with. They were referred to me when I moved in town 3 years ago and have been very please and happy with their performance and amazing customer service overall. Thanks for all you do and keep up the great work.”
Eddie R. Bridgeport, TX 76426. U.S. Navy, Ret.
Thank you, Mr.Eddie! At Decatur Heat & Air we believe that honesty and integrity is the only way. We value your business, friendship, and service to our country.
“Josh (who did my repair) was fantastic! I was so pleased to know exactly when he was coming and even a photo so I would recognize him. He was friendly and made me feel at ease about the repair. He explained everything and I would highly recommend this company!”
Thank you, Ms. Wendy! At Decatur Heat & Air, we put our technical knowledge of HVAC and Electrical to work for every client, making informed recommendations on their behalf. We look forward to exceeding your expectations in the future. Thank you, for your business.
“Our installers were professional and courteous. Did a great job and were sure to leave their work area cleaned. Thank you for a fine job.”
Thank you, Mr. Ken! We care about the efficiency, safety and peace of mind of our customers. We look forward to continuing to exceed your expectations through our customer service experience. We value your business.
“Excellent service! On time, thorough, accurate diagnosis. Professional and honest — great team – worked hard and finished the installation with no surprises. Works beautifully! Thank you!”
Thank you, Ms. Sharon! We are so glad that we have exceeded all your expectations and hope that we continue to do so. We look forward to working with you in the future and we value your business.
Very courteous and right on time. It’s always stressful when the AC or furnace stops working. I always felt like my job was important to them and getting it done in a timely matter was their goal. Very happy with the job and the technicians were outstanding. Took care of me beyond my expectations.